A family’s trip through the Fattal Terminal at Ben Gurion Airport changed how I think about airport travel
This past summer, traveling from Israel back to Florida with my family, we had the chance to experience the Fattal Terminal at Ben Gurion Airport. It changed the way I look at airport travel.
What impressed me actually started before we even arrived.
The customer service was exceptional from the first email. Any question we had was answered quickly — transportation, timing, our children, food allergies, how the whole process would even work. The team was responsive and attentive to every detail. When you’re traveling internationally with kids, that matters more than almost anything else.

We drove our car directly to the entrance. Almost immediately, staff came out, unloaded our luggage, and took care of everything. From that moment on, we barely touched a bag again. We simply walked inside with the kids. No standing around with suitcases, no figuring out where to check in, no trying to keep track of everyone while navigating a crowded terminal.
Inside, the lounge had a coffee station, a full buffet, and several different seating areas — not one big crowded room, but separate spaces where we could find our own corner and relax together as a family. We travel with food allergies, which usually adds a layer of stress to any trip. We’d let the team know in advance, and they were extremely accommodating, making sure there were appropriate options waiting for us.
But the biggest difference was what we didn’t have to do.
We didn’t wait in lines. When we arrived, staff took our passports and essentially told us, “Go relax. We’ll take care of everything.” So that’s exactly what we did. While we sat down with coffee and the kids, a staff member assigned to our family handled the details behind the scenes — checking passports, confirming the flight, making sure everything was in order. We were technically going through the full airport process. It didn’t feel like it.
The terminal has private rooms, meeting spaces, showers, even a cigar lounge — space for anyone who needs to work or take a call before a flight. For us, the bigger win was how comfortable it was for the kids. There was an ice cream freezer, which became very popular very fast. More than that, the kids could move around and just be kids, without us constantly tracking a boarding line or a security line or rushing between terminals.
Anyone who’s traveled with young children knows what airports usually demand. You’re working around the airport’s schedule — waiting for security, waiting for check-in, waiting for boarding, hoping the kids don’t hit tired or hungry at exactly the wrong moment. At the Fattal Terminal, it was the opposite. The experience was built around us.
As departure got closer, staff kept us calmly updated — never a scramble, never a sudden announcement that we needed to grab everything and run. They just let us know when to start getting ready.
Then it got even better. When it was time to leave the lounge, staff took our carry-ons, helped us into a private vehicle, and drove us directly across the airport to a stop right beneath our gate. From there, they escorted us upstairs, handled the final check-in near the aircraft, and walked with us all the way to the plane — carrying our bags, helping us get everything onboard, and wishing us a pleasant flight. That was it. No rushing through a crowded terminal, no dragging children and bags through endless corridors, no exhausting scramble before the flight even began.
What surprised me most came after we landed. We still had roughly seven hours of driving ahead of us as part of the trip. Normally, after an airport process with kids and a five- or six-hour flight, everyone’s running on empty — you want the hotel, a bed, and nothing else. This time, we weren’t. The kids were doing great, we had energy, and we just kept going.
That’s when it hit me: the Fattal Terminal hadn’t just made the airport nicer. It had changed the entire travel day.
You can’t always control which airport you’re flying from, how crowded it is, or how long the lines run. What the Fattal Terminal gives you is the ability to take that uncertainty out of the equation. For families traveling with children, for business travelers, or for anyone who wants the trip to feel easier before they’ve even boarded, it’s a genuinely different way to travel.




For our family, it turned what’s usually the most exhausting part of a trip into one of the easiest. And that made a real difference for everything that came after.
— Motti Kallus, Coo, Community Voice
Fattal Terminal is located at Ben Gurion Airport and offers private check-in, security, passport control, VIP lounge access, private rooms, and chauffeured transport to and from the aircraft, for both arriving and departing passengers. More information is available at fattal-terminal.com.







