EL AL Israel Airlines is introducing a temporary “Fly with Peace of Mind” service to
address customer concerns amid recent uncertainty, allowing new flight bookings to
be canceled for any reason with a full credit voucher at no extra cost.
The program applies to new ticket purchases made starting Monday for a two-week
period. Passengers can cancel up to 48 hours before departure and receive a credit
voucher for the full ticket amount, with no additional fees. The offer covers flights to
and from all EL AL destinations with departures or arrivals until March 17, excluding
LITE tickets and bonus tickets.
EL AL emphasized that the service is provided free of charge at the time of booking
and is available through the airline’s website or travel agents.
In addition, the airline is bolstering its service call centers starting Monday to better
handle inquiries from customers with existing bookings who wish to make changes.
Centers operate 24/7 and process thousands of requests daily, though
reinforcements may not fully prevent longer wait times due to high volume.
According to Daryl Hagler Vice Chairman at EL AL :”For an the past two and a half
years, the State of Israel has been navigating a complex and challenging time that
has significantly affected the aviation industry, which experiencing ongoing instability.
This circumstance has resulted in disruptions to foreign airlines’ flight schedules, as
they adjust their operations in Israel according to the prevailing geopolitical
conditions. By allowing passengers the option to cancel their flights, they plan their
journeys from the US to Israel with confidence and adapt their plans as
circumstances evolve.”
Daryl Hagler, Vice Chairman at EL AL, commented: “Over the past two and a half
years, the State of Israel has been facing a period of considerable complexity and
uncertainty, which has deeply impacted the aviation sector. This ongoing instability
has led to frequent adjustments and disruptions in the flight schedules of foreign
airlines, as they continually adapt their operations in Israel in response to shifting
geopolitical circumstances. Passengers traveling from the United States to Israel can
now cancel flights for any reason and receive a full credit voucher, allowing flexible
trip planning and easy adjustments”
